Reference

Privacy Policy — How We Handle Your Information

We collect, store and process your account data to run your wallet, verify deposits via bKash, Nagad and Rocket, and deliver the lobby experience you signed up for. This policy explains what we collect, why we need it, and how you control it.

Account & wallet dataPayment-method recordsDevice & session logsContact preferencesYour access rights
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a880 Privacy Policy — How We Handle Your Information
POLICY CONTACT

Reach Us About Privacy Questions

If you want to know what data we hold, correct a detail on your account, or ask us to delete your records after account closure, contact us through any of these channels. Have your registered mobile number or email ready so we can verify your identity before discussing account information.

Live Chat Open the chat bubble in the bottom corner of any lobby page and tell the agent you have a privacy question. We will pull your account record and walk you through what we hold, or start a deletion request if you have already closed your account.
Email Support Send your question to our support address with your registered mobile number or account email in the message. We will reply within one business day with the information or next steps for data access, correction or deletion requests.
Account Settings Log in and open account settings to review the personal details we store — mobile number, email, payment-method history. You can update your email or change your password there; for deeper data requests reach live chat or email support.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt your account data in transit and at rest, restrict internal access to support and finance staff who need it to process withdrawals or answer your questions, and log every access for audit. Here is how we handle the four areas visitors ask about most.

Account Security

We hash your password so even our engineers cannot read it. We send an OTP to your registered mobile number for login or withdrawal approval.

Payment Records

When you deposit via bKash, Nagad or Rocket we store the transaction reference, amount and time to reconcile your wallet balance.

Cookie Use

We set an authentication cookie when you log in so you stay signed in across lobby pages. We use analytics cookies to see which game categories get the most traffic and where visitors drop off.

Data Retention

We keep your account and transaction records for the period required under Bangladesh financial and anti-money-laundering rules, typically several years after account closure. Once that period expires we archive or delete the data.

Common Questions About Your Data

We ask for your mobile number, email and a password. When you deposit we record the payment method — bKash, Nagad or Rocket — transaction reference, amount and timestamp so we can credit your wallet and process withdrawals. We also log your device type and IP address to detect unusual login activity.

We pass transaction details to our payment gateway so deposits and payouts clear, and we may share records with regulators if required by local financial or anti-money-laundering law. We do not sell your data to advertisers or marketing firms, and we do not give game studios access to your personal details.

Log in and open account settings to review your mobile number, email and payment-method history. For a complete data export — including session logs, chat transcripts and transaction records — contact live chat or email support with your registered contact details so we can verify your identity and send the file.

Yes. Close your account through account settings or by contacting support, then request deletion. We must keep transaction records for the retention period required under Bangladesh financial law, usually several years. Once that period ends we will archive or delete your data; contact us again if you want to confirm deletion after the retention window.

We set an authentication cookie to keep you logged in, and analytics cookies to measure lobby traffic and game-category interest. You can disable analytics and preference cookies in your browser settings; the site will still work but we will not remember your language or currency choice between sessions.

Availability depends on your local law and eligible region. Online gaming is restricted in some areas; check your jurisdiction before registering. We operate in regions where local law permits our services, and we reserve the right to block accounts from restricted locations if we detect them during verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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